Casa Oasis Policies

Our payment, refund, and cancellation policies are the result of nearly 20 years of trial and error. (We had a San Miguel de Allende B&B before the Oasis.) They are designed to be fair to you and yet to protect us.

Because Troncones is a small, special destination, people book months in advance and last-minute reservations are uncommon. This makes it really difficult to re-book close-in cancellations. So our policies have to be stricter than your average Cancun condo. And yet, we are more generous than most, in that we’ll happily refund any dates we are able to rebook (minus an admin fee). Please check out all the fine print on our policies, as you agree to them when you book.

Thanks for understanding!

Payment Methods & Fees

Here are our payment options. Please let us know which you prefer, and we’ll send you an invoice with the appropriate details. We now cover card & ACH payment fees.

  • Credit card — Via a secure online credit card payment service. We send an invoice with a payment button. (Please don’t send card info! It’s not safe.)

  • ACH transfer or Zelle – Ask us for the necessary details.

  • If you’re in Mexico, you can deposit to our Mexican bank (online or in person). No fee on this end. Just let us know and we’ll give you the info. 

Deposit Policy

Because Troncones books up to a year in advance, we need payment in full in order to reserve stays of 14 or fewer days.

• For stays of 14 or fewer days, we require prepayment in full in advance in order to reserve.
• For stays between 14 and 30 days, we need 14 nights or a 50% deposit paid at booking (whichever is greater), and the balance at least 60 days before your arrival date.
• For stays of 4 weeks or more, we require a 50% deposit paid at booking, and the balance at least 120 days before your arrival date.
• During the holidays, we require payment in full in order to reserve.
(Check out our cancellation policies below.)

Our cancellation policy is more generous than most around here. Please be sure to check it out.

By making a payment, you wholeheartedly agree to be bound by our super reasonable cancellation and refund policies…

so check ’em out!

Hasta pronto — we hope to host your
best beach vacation ever very soon!
Still not sure? Check this out:

Why Choose Casa Oasis? Click on the dots and see…

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Pristine Troncones beach in the afternoon

All the beauty of a pristine, private beach…

We’re serious beach lovers lovers, which is why we built Casa Oasis on this pristine, nearly virgin corner of Troncones beach. Here, it’s all about nature. The gorgeous empty beach, the insane night sky, the whales breaching in the distance.

The practically private stretch of sand in front of the house is habitat to sea turtles, egrets, cranes, pelicans and hundreds of other birds, iguanas, vultures, skunks, and even the occasional armadillo. It doesn’t get much better than stepping out of the comfort of this home and into this natural paradise…

With all the comforts of civilization…

Except maybe coming home, after a long day of sun, sand and sea, to the house’s domestic comforts—like a clean, airy, fully-screened bedrooms with huge, comfy beds, soft cotton sheets, and lovingly crafted towel art which, in turn, reminds us of the natural wonders waiting just outside.